Events Account Manager

• As an Events Account Manager at Navan, your mission is to drive revenue by maximizing the value clients derive from Navanʼs corporate events and group travel solutions
• You will act as a trusted advisor, building deep client relationships to ensure seamless onboarding, optimized platform engagement, and comprehensive management of their event programs and event strategy
• You will own individual event renewals and cross-sell and upsell services across the Navan Events lines of business. This highly visible role collaborates closely with Sales, Product, Finance, Operations, and C-suite leadership to delight clients and scale core revenue
• You are joining a fast-paced, high-growth environment where innovation is continuous, passion drives results, and adaptability is key
• Manage Post-Sales Relationships: Drive post-sales success for accounts by ensuring any events sold by pre-sales are booked through Navan Events and estimated revenue is realised
• Build Executive Sponsorship: Establish trusted advisor relationships from event planners and program admins up to C-level executives
• Maximize Platform Adoption: Work with clients to direct all of their smaller event logistics programs through the Navan platform
• Exceed Revenue Targets: Retain existing event revenue, secure events renewals, and execute upsell/cross-sell opportunities across new departments, use cases, and geographies
• Cultivate Account Champions: Broaden internal networks within client organizations to secure multi-level sponsorship
• Cross-Functional Alignment: Partner with Product, Support, and Operations teams to surface client requirements and improve event-specific platform features
• Maintain Subject Matter Expertise: Master Navanʼs event management tools, group travel workflows, and competitive market positioning
• Onsite Engagement: Travel to customer sites and key corporate events as necessary to support execution and executive reviews
• Strategic Meetings Management: For certain strategic clients use data from the online platform events data to work with the client to contract all meetings & events being booked with Navan

Benefits

• Parental leave
• Commuter benefits
• Healthcare
• Flexible Vacation
• Health and Wellness
• Fuel for Connection
• Pet Friendly
• IATAN (travel-related discounts)
• 401k (retirement plan)
• Connectivity Allowance
• Learning & Development

• Strategic & Analytical Skills: Ability to leverage data to demonstrate event ROI, solve complex client challenges, and prioritize key growth initiatives
• Experience: 5 years in Account Management, Customer Success, or Sales within a fast-growing SaaS, business travel or events environment, preferably with exposure to corporate events, meeting management, or travel tech
• Communication: Exceptional presentation and relationship-building skills tailored to diverse stakeholder levels
• Track Record: Proven history of meeting or exceeding retention, adoption, and expansion quotas
• Mindset: A proactive, high-energy self-starter with strong EQ, adaptability, and a commitment to customer delight
• Education: Bachelorʼs degree or equivalent practical experience