Entrepreneur in Residence Intern (Customer Success, 4-6 Month Internship)
Posted Updated
Description
- We are now looking for an Entrepreneur in Residence Intern to join our fast-growing team and work directly at the intersection of Product, Customer Success, and Growth. If you want to learn how to scale a SaaS startup hands-on, this role is for you
- Customer Success Management: Support in developing and rolling out onboarding processes, conduct check-ins, and help ensure customer satisfaction & adoption
- Product Success & Growth Projects: Take ownership of strategic initiatives that bridge customer success, product, and marketing — designing, testing, and rolling out scalable improvements to drive user adoption and retention
- Feedback Management: Collect, structure, and synthesize customer feedback into actionable insights for the product team
- Customer Retention: Work on strategies to expand accounts, boost Customer Lifetime Value, and actively reduce churn
- Sales with existing customers: Identify opportunities & pain points, match them with Karla modules, prepare demos, and help drive upsell conversions
- Automation: Support in automating onboarding and customer success processes to make our workflows more scalable and efficient
- Growth mindset and the motivation to put new ideas into practice
- Proficiency in German & English is mandatory
- Interest in SaaS, e-commerce, and customer experience
- Analytical mindset – you enjoy working with customer data and feedback
- A proactive, solution-oriented way of working and motivation to learn fast
- You’re currently studying or just finished (Business, Management, Tech, or related field) and looking for hands-on startup experience
- Experience with n8n and/or Zapier
- Experience with Figma