Enterprise Customer Success Manager

• We’re looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team
• This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives
• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts
• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing’s platform. Help them understand their data and gain actionable insights
• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support
• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention
• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing’s capabilities with the customer’s business goals and objectives
• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base

Benefits

• Competitive pay: Competitive salaries aligned with market rates—because we value your experience and contributions.
• Flexible Schedule: Work in the way that suits you—Sigma supports flexibility in how and when you work best.
• Health, Dental & Vision Insurance: Comprehensive health, dental, and vision coverage for you and your dependents.
• 401(k) Plan: Plan for your future with our 401(k) offering.
• Bi-annual Hackathons: Make, create, innovate—hack alongside peers twice a year.
• Unlimited Time Off: Recharge when you need—no limits on vacation days.
• Health & Wellness: Support for your overall well-being. We offer Carrot Pro, Wellhub+, Rightway, and OneMedical.
• Parental Leave: Paid leave to welcome new family members.
• Unagi Scooters: Zip to work on us with Unagi scooter benefits provided for free!
• Daily Lunches, Office Snacks, Coffee: Good vibes and great taste—lunch provided daily through DoorDash, unlimited snacks, coffee, tea, Celsius, and more!
• Professional Development & Career Growth: Clear career progression paths and room to grow into leadership, Support for conferences, L&D, and career growth.
• Commuter benefits
• Lunch reimbursement
• Pension with 3% match

• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
• Strong analytical skills with a proven ability to solve complex problems using data
• Startup experience
• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field
• 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry
• Experience implementing production business intelligence solutions
• Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)
• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement
• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention
• ETL experience
• If you do not feel that you satisfy all the listed requirements, we encourage you to still apply