Enterprise Customer Success Manager
Posted Updated
Description
- We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team
- In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele
- You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital
- A core sense of conviction and a “can-do” attitude are prerequisites
- Your success will play a crucial part in expanding Perplexity’s market presence and contributing to the company’s overall success
- Execute the Enterprise customer success strategy developed by leadership
- Serve as a primary point of contact for key enterprise clients
- Drive initial enablement through high quality onboarding and training
- Identify and support opportunities for growth and client expansion
- Manage retention, working with clients to quantify value delivered
- Advocate for client needs, and collaborate with cross-functional teams to drive product development
- Monitor and report on established key performance indicators, analyze data to identify trends
- Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
- Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality
- Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself
- The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth
- Proven track record of driving enterprise-level satisfaction, growth, and retention
- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives
- Ability to work under pressure, thriving in demanding environments
- Proficiency in CRM systems and customer success tool
- Excellent communication and presentation skills, with the ability to engage C-level executives
- 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
- Ability to work independently and as part of a collaborative team