Enterprise Account Manager

• At Riskified, we succeed when our merchants succeed
• As such, you’ll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service
• You will be expected to manage and prioritize their needs to ensure that they’re happy and profitable
• You’ll manage a book of business of about 5-10 clients with an ACV of $6m-$15m+
• These clients will include Fortune 500 companies, big-box retailers, travel merchants, and much more
• You’ll collaborate daily with various teams within Riskified, including Product, Analytics, Data Science and Development
• Develop and execute multi-year strategic account plans aligned with client goals and internal growth targets
• Build and deepen executive-level relationships across multiple functions within enterprise customers
• Act as the voice of the customer internally, advocating for their needs and influencing product, support, and operational teams
• Identify and close upsell, cross-sell, and renewal opportunities that deliver mutual value
• Collaborate cross-functionally to ensure timely and successful delivery of solutions according to customer objectives
• Leverage data and KPIs to monitor account health, usage trends, and growth potential
• Drive customer success by aligning product capabilities with business outcomes and delivering continuous value
• Navigate complex deal cycles, including pricing strategy, contract negotiations, and procurement processes
• Manage escalations with professionalism, empathy, and urgency to protect customer relationships and business outcomes

Benefits

• Healthcare: Medical, dental, and vision insurance from your first day.
• Financial benefits: 401k + matching with immediate vesting, Keren Hishtalmut + pension, commuter and parking benefits.
• Equity: For all employees.
• Professional development: Global onboarding, role-based development, skills-based courses, company learning, wide-ranging volunteering opportunities.
• Snacks and more: Fully stocked kitchens, catered lunch, lunch stipend, happy hours.
• Celebrations and activities: Team events, yoga, pilates, soccer, basketball, wellness classes

• Deep understanding of payments, fraud and ecommerce landscape preferred and the ability to quickly learn technical concepts
• High emotional intelligence, resilience, and a proactive mindset in managing customer challenges and opportunities
• Proven success managing large, strategic enterprise accounts with $5-10M+ annual revenue
• Comfortable working in a fast-paced, ambiguous environment with a solution-oriented approach
• Exceptional relationship-building skills and experience engaging with C-suite stakeholders
• Strong strategic thinking and business acumen, with the ability to translate customer needs into actionable plans
• Excellent communication, negotiation, and storytelling abilities with a data-driven mindset
• Demonstrated ability to lead cross-functional teams without formal authority