Enterprise Account Manager (Platforms)

• As an Enterprise Account Manager, Platforms in Toronto, you will educate and lead our partners through continuous growth on the Adyen for Platforms solution.
• The focus will be on global SaaS platforms and E-Commerce marketplaces who give access to a range of merchants and individuals; so you’re not only building long lasting relationships, but also help activate new revenue streams through Adyen’s solutions beyond payments processing
• The strong partnership focus within Account Management will drive innovation, scalability and expansion to enable our partners to build a profitable payments layer into their solutions, while supporting its optimal integration into the Sales, Onboarding, Risk, Finance and Product Teams on the merchant’s side
• Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories
• Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts
• Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts
• Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones
• Feedback: Be the voice and champion for your customer internally and serve as a feedback loop

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities

• Comfortable synthesizing complex data sets and using data to tell a story
• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
• Experience working within payments, financial services, marketplaces, or SaaS platforms
• Enjoy engaging others and developing strong working relationships at all levels of management
• Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results
• You have 4+ years of experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side
• Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
• Some domestic and international travel required
• You have full professional written and verbal proficiency in English language(s) (other languages are a plus)
• This role is based out of our Toronto office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles
• You have a minimum of 5+ years of experience in a client-facing, commercial role—such as account management, consulting, or working in the payments industry from a merchant perspective—with a strong background in complex enterprise software, technical infrastructure, or financial services
• Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!