Enterprise Account Manager

• Own the commercial and strategic relationship for assigned Enterprise accounts (75–499 locations), serving as primary point of contact for customer leadership
• Own revenue targets — expansion ARR and retention — and drive conversion of POC engagements into paid, Live implementations
• Drive and quantify expansion opportunities (new locations, use cases, practitioner adoption), building business cases aligned to customer ROI
• Manage renewals and secure expansion commitments before contract expiration; close deals within your authority, escalating larger or complex deals to leadership
• Maintain accurate forecast and pipeline; proactively identify at-risk relationships and develop retention strategies
• Own and lead QBRs/EBRs appropriate to account complexity and customer demand
• Prepare and present metrics-driven reviews demonstrating ROI, adoption, and readiness for expansion
• Use business reviews to uncover expansion opportunities and address concerns before escalation
• Own the customer file — accurate CRM records of commitments, deliverables, and account plans
• Manage implementation timelines and success plans; track progress against milestones and escalate risks immediately
• Maintain a rolling 12-month account plan with growth targets, success metrics, risk factors, and an execution calendar
• Partner with Onboarding & Implementation to accelerate go-live, Product/Engineering to advocate for priority fixes, and Data & Analytics for ROI reporting that validates expansion

Benefits

• Healthcare: Our robust range of PPO and HMO offerings have your dental, vision, and general health covered from day-one
• Ongoing learning: We want our team members to grow with us, so we invest whenever there’s a chance to expand an employee’s skill
• Unlimited vacation: Maintain a healthy work and life balance with unlimited paid time off anytime you need to recharge
• Home office: Wherever you call office, we make sure that you have all the technologies and supplies you need to succeed
• Company gatherings: We work remotely but we play together at annual off-sites, regional team dinners, and virtual happy hours

• Experience driving POC conversions or complex sales cycles to closure
• Strong analytical and business acumen; comfort with SaaS metrics and ROI modeling
• Healthcare or SaaS experience preferred
• Willingness to travel up to 50% (customer visits, strategy sessions, QBRs/EBRs)
• Exceptional organizational skills; detail-oriented with strong follow-through
• Experience managing customer relationships across multiple locations
• Excellent communication and stakeholder management skills
• 5+ years of enterprise account management or sales experience
• Self-directed; able to manage multiple accounts and prioritize effectively
• Proven ability to expand existing accounts and drive revenue growth
• Background in multi-location or DSO operations
• Experience with healthcare technology or dental software
• Consultative selling experience
• Experience with Salesforce or similar CRM systems