Enterprise Account Manager

• Reporting to the Director, Account Management - Enterprise, you’ll partner with our Enterprise Client Success Management partners to ensure our employer partners see value in the Handshake product in order to retain and grow a key segment of our business
• We’re looking for an Enterprise Account Manager to join our Employer Sales Team - working with top employers across the nation to drive their early talent recruiting strategy
• You will serve as the primary owner of a set book of existing employer partners, working closely with them to ensure they achieve their goals, build relationships with executives, and drive customer retention and expansion from onboarding through renewal
• This high-impact role combines equal parts sales, relationship management and customer satisfaction. The ideal candidate has a proven record managing relationships at scale while driving renewals and expansions in a Saas technology company
• Effectively renew, upsell and cross-sell an assigned book of business of existing premium employer partners with an emphasis on growth
• Learn your book of business inside and out to effectively position Handshake’s value proposition, always linking it back to key business issues of the customer
• Develop and cultivate deep relationships with senior executives at the Director, SVP, VP, and C-suite levels at our partners
• Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Handshake’s value
• Partner closely with our Employer Customer Success Team to ensure customers adopt and are successful on Handshake
• Manage and present data and value-driven Quarterly Business Reviews
• Enlist and inspire customers to participate in Handshake events and other marketing materials
• Manage overall customer loyalty, serving as internal advocate and escalation point to customers
• Assist in identifying and developing scalable account management tools and methodologies that can be applied across the Account Management team
• Help scale internal process to support hundreds of premium employers
• Becoming a Handshake expert, learning the ins and outs of HR and higher ed Tech

Benefits

• Health Insurance: Comprehensive medical , dental, and vision coverage
• Fertility and family forming: Through a partnership, Handshake offers comprehensive family benefits, including infertility treatments and a $15K stipend, to its employees.
• LGTBQ+ coverage: All medical plans cover transgender services.
• Mental health: Discounts on a variety of wellness apps and an Employee Assistance Program with access to five free counseling sessions.
• Tax savings: Tax-advantaged benefits to save money on healthcare, dependent care, and other expenses.
• Life & disability insurance: Essential benefits and automatic coverage with basic life insurance, plus short-term and long-term disability coverage.
• 401k match: Dollar-for-dollar match up to 1% of pay, with a max of $1,200 per year.
• Equity: Our equity program includes grants at hire, refresher grants after two years of tenure, and grants alongside promotions.
• Financial management: Handshake partners to provide free professional financial planning services.
• Learning & development: Employees are provided with an annual stipend to use towards professional development, career development workshops, manager trainings, and 1-on-1 coaching through external partnerships
• Community leader support: Employee Resource Group leaders are compensated with a quarterly bonus for the high-impact work the role requires
• Parental leave: Leaves of 16 weeks for birth-giving parents and 10 weeks for non-birth-giving parents; the policy applies to adoptions as well. Handshake also partners to provide one-on-one coaching on preparing for leave and coming back from leave
• Flexible time off: No accrued time off or waiting period to take vacation. Two paid flexible holiday days off to observe holidays that closely align with religious, cultural, and personal needs
• Sabbatical: Paid six-week sabbatical to recharge and reset beginning at six years of continuous, full-time employment, and every four years thereafter
• Volunteer time off: Two days off for social and civil activism, volunteer work, and/or any related activities, including attending and participating in protests

• Experience operating in a high-growth business environment like Handshake
• Experience using usage, data and results to demonstrate value and justify expansion
• A strong history of quota attainment and excellent performance on a high-reaching team
• An impeccable communicator with polished and professional sales presentation skills
• Experience managing customer relationships alongside a Customer Success team
• Experience with an evangelical sale, selling non-discretionary software to executives at Fortune 1000 companies
• At least 2+ years of sales experience in Enterprise SaaS sales or Account Management, 5+ years in a closing and quota carrying role
• Experience preparing renewal proposals, forecasting, and account planning