Enterprise Account Manager (Adyen for Platforms)

• At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe
• Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels
• You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy
• You’ll become an expert in the global payments landscape and level up your skills through our AM Academy
• Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers
• As a Platforms Account Manager in San Francisco you will educate and lead our partners through continuous growth on the Adyen for Platforms solution
• The focus will be on global SaaS platforms and E-Commerce marketplaces who give access to a range of merchants and individuals; so you’re not only building long lasting relationships, but also help activate new revenue streams through Adyen’s solutions beyond payments processing
• The strong partnership focus within Account Management will drive innovation, scalability and expansion to enable our partners to build a profitable payments layer into their solutions, while supporting its optimal integration into the Sales, Onboarding, Risk, Finance and Product Teams on the merchant’s side
• Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories
• Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts
• Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts
• Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones
• Feedback: Be the voice and champion for your customer internally and serve as a feedback loop

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities

• The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry
• You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed
• Comfortable synthesizing complex data sets and using data to tell a story
• Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results
• Enjoy engaging others and developing strong working relationships at all levels of management
• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
• Experience working within payments, financial services, marketplaces, or SaaS platforms
• You have 4+ years of experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side
• Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
• You have full professional written and verbal proficiency in English (other languages are a plus)

• Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role