Enterprise Account Manager

• At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe
• Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels
• You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy
• You’ll become an expert in the global payments landscape and level up your skills through our AM Academy
• As an Enterprise Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow
• Our Enterprise Account Managers are empowered to own the customer relationship and provide best-in-class service to our customers
• In this role, you’ll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products
• Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within Adyen and work collaboratively across cultures and time zones
• Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts
• Strategic consultation: Act as the human dimension of Adyen’s product, delivering expertise, education, and payment guidance to customers. Position Adyen as a trusted partner and use data to tell compelling stories
• Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts
• Feedback: Be the voice and champion for your customer internally and serve as a feedback loop

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities

• We are looking for a proactive and adaptable Enterprise Account Manager to join our team in San Francisco
• The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry
• Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers
• You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed
• Self-motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role
• Enjoy engaging others and developing strong working relationships at all levels of management
• Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
• You have 5+ years of experience in a client-facing, commercial role—such as account management, consulting, or working in the payments industry from a merchant perspective—with a strong background in complex enterprise software, technical infrastructure, or financial services
• Some domestic and international travel required
• This role is based out of our San Francisco office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles
• Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results
• Comfortable synthesizing complex data sets and using data to tell a story
• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
• You have full professional written and verbal proficiency in English language(s) (other languages are a plus)