Enterprise Account Executive

• PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling
• You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market
• Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities
• Build and maintain trusted executive relationships through regular in-person engagement and consultative selling
• Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning
• Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI
• Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities
• Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework
• Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention

Benefits

• 20 hours per year of paid volunteer time
• Health insurance
• Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
• Generous paid parental leave and return to work policy to help with transition back
• Generous paid time off
• Flexible workplace/WFH
• Hands-on career and leadership development programs

• The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions
• Demonstrated experience selling to and influencing C-level executives
• Proficiency with Salesforce (SFDC) for pipeline management and forecasting
• Proven success managing a quota in complex, long-cycle enterprise sales
• Bachelor’s degree or equivalent experience
• 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software
• Experience managing high-value accounts
• We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application
• Prior enterprise sales expertise leveraging MEDDPICC & Value Selling
• Track record of success with multi-product sales and solution-based selling models
• Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments
• Strategic thinker with exceptional communication, negotiation, and relationship-building skills