Director of Specialist Sales
Posted Updated
Description
- The SME team is looking for a Director, SME Sales Specialist to drive revenue growth and expand Mastercard’s presence in this segment. This role requires a consultative sales skill set to help channel partners utilize Mastercard offerings to support their SME customers
- Own and execute a revenue-driven sales strategy to grow Mastercard’s SME segment share across North America via channel partners
- Develop and maintain a robust sales pipeline, leveraging data-driven insights to prioritize high-impact opportunities
- Identify and engage potential customers through direct outreach, partnerships, and market intelligence
- Understand Channel Partner pain points in servicing their small businesses and tailor Mastercard’s solutions to address their unique challenges, including payment acceptance, spend management, and digital transformation
- Position Mastercard’s SME product suite—both core and through strategic partnerships—to maximize client value
- Manage the end-to-end sales process, from qualifying leads to negotiating contracts and closing deals
- Expand Mastercard’s reach by developing and managing relationships with FinTech’s, acquirers, issuers, and other ecosystem players
- Engage directly with customers and partners to position Mastercard solutions, negotiate deals, and drive conversions
- Represent Mastercard at industry events, conferences, and networking opportunities to enhance brand visibility and establish thought leadership in the SME space
- Track and analyze performance metrics, adjusting sales tactics and strategies as needed to exceed growth targets.
Product Management - Support go-to-market execution by collaborating with product, marketing, and partnerships teams to enhance Mastercard’s SME solutions
- Analyze market trends, competition, and SME lifecycle journeys to inform product and sales strategies, driving differentiation and innovation
- Identify and drive partnership opportunities to improve value propositions and expand distribution channels
- Identify and drive innovation in B2B and supply chain finance, integrating Mastercard’s capabilities with key industry players
- Develop sales enablement tools and training materials to support SME-focused sales colleagues
- Be self-motivated, a quick learner, and able to manage multiple priorities in a fast-paced environment
- Have experience working with FinTech’s and alternative payment providers to drive innovation in B2B transactions
- Have a strong background in sales, business development, or account management within financial services, fintech, or payments
- Have proven experience engaging internal and external commercial and technical stakeholders to drive solution development and adoption
- Be passionate about “Empowering Every Business, Everywhere” and the idea of democratizing access to digital payments and financial tools for MSMEs
- Hold a Bachelor’s degree (required); advanced degree preferred
- Possess strong relationship management, influencing, and communication skills
- English required