Director of Partner Success (Security Solutions, Global)
Posted Updated
Description
- Mastercard Services leverages the company’s unique data, analytics, technology, and expertise to help customers grow, optimize performance, and manage risk
- It delivers solutions across areas like fraud and cybersecurity, customer acquisition and engagement, open finance, and business insights—making commerce smarter, safer, and more personalized through data‑driven products and advisory capabilities
- One of our strategic objectives is to diversify our revenue via new distribution pathways, including through Partners
- As such, we are increasing our focus around Partner Success to support the growth of both our partner and MA revenue
- We are seeking an experienced Partner Success Director to lead a team of Partner Success Managers, in managing a portfolio of strategic B2B partners who utilize multiple Mastercard services products or solutions to mitigate risk and prevent fraud
- The Partner Success Director will support partners throughout the onboarding process, provide ongoing relationship management, and drive revenue growth through expansions and strategic initiatives
- This individual will serve as a partner advocate within a matrixed organization
- Performance, Insights & Governance
- Monitor partner performance, product adoption, usage, satisfaction, service levels, and revenue outcomes; identify risks and opportunities using partner feedback and operational data
- Use monitoring, troubleshooting, and analytical tools to synthesize actionable insights, guide decisions, and support future growth
- Establish a consistent governance cadence, including executive-ready quarterly business reviews, performance reporting, action tracking, and escalation management
- Maintain market and addressable-opportunity insights to inform partner plans, prioritization, and strategic recommendations
- Lead a global team of Partner Success managers working with Partners leveraging Mastercard data
- Cross-Functional Partnership
- Serve as the primary relationship lead for a diverse portfolio of strategic B2B partners using multiple Mastercard Security Solutions products globally
- Ensure a disciplined transition from Business Development to ongoing partner management, accelerating onboarding, speed to first revenue, product implementation, and scalable adoption
- Align partner plans with broader Mastercard account strategies, particularly where end customers are supported by Customer Account Management or other Customer Success teams
- Partner with Marketing to develop collateral, resources, portal content, events, customer summits, and thought leadership that strengthen partner engagement and enablement
- Provide thought leadership in strategic directions in collaboration with Head of Partnerships and Customer Success Center of Excellence
- Growing the Business and Partner Advocacy
- Develop and execute joint growth plans that expand partner relationships, increase product adoption, and grow volume and revenue across existing and new opportunities
- Drive successful renewals and identify expansion opportunities across new products, use cases, end customers, and markets, including Mastercard-influenced opportunities
- Co-create new approaches and go to market with existing partners and collaboration with Mastercard product teams
- Engage regularly with partner stakeholders, including senior and C-suite leaders, to communicate value, review business results, resolve concerns, and advance shared priorities
- Represent the voice of the partner internally, translating feedback and market needs into actionable recommendations that improve Mastercard products, services, and partner experience
- Champion Partner Success best practices and contribute to internal initiatives that strengthen service quality, scalability, and partner outcomes
- Proven experience with building and leading customer facing teams
- Strong data fluency, with experience using analytics and AI-driven insights to inform performance and strategy
- Proven success improving retention, increasing adoption, and identifying growth opportunities with channel partners
- Collaborative, proactive leader who builds strong relationships and contributes to a high-performing culture
- Proven ability to ideate and co-create new solutions with our Partners
- Proven ability to influence and collaborate across Product, Sales, Marketing, and Customer Success in a matrixed environment
- Ability to define success metrics, interpret partner and customer signals, and translate insights into scalable actions
- Proven track record in people leadership, leading high-performing teams and in developing talent
- Strong communication and storytelling skills, translating complexity into clear, executive-ready narratives
- Customer-centric mindset with a focus on scalable, innovative solutions
- Experience working in partner-led or ecosystem models, with an understanding of indirect customer engagement
- Experience in partner success, product management, consulting, or related roles, with a track record of delivering measurable outcomes
- Excellent analytical and problem-solving capabilities with a data-driven approach
- End Date: January 1, 2027