Director of Partner Success

• Metropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and serve as their trusted advocate and operational champion across product, data, operations, and finance
• Reporting directly to the VP of Partner Success, you will focus on driving measurable value and retention for our most important portfolio partners rather than traditional sales-focused roles
• By translating partner objectives into actionable cross-functional initiatives, delivering high-quality reporting, and building durable executive-level trust, you will ensure consistent performance and unlock organic growth opportunities across your portfolio
• Own end-to-end partner success and retention for a portfolio of strategic partners
• Serve as the primary day-to-day relationship owner and the partner’s internal advocate at Metropolis, channeling partner reporting, product, and data needs to appropriate internal teams, driving follow-up to completion, and closing the loop
• Develop a deep understanding of each partner’s business objectives, operational goals, and financial budget while ensuring Metropolis consistently delivers against them
• Own the financial performance of your portfolio, delivering on partner budget commitments while ensuring internal financial targets are met
• Partner closely with the Data team to produce high-quality weekly updates, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs) that clearly demonstrate driven value
• Champion new Metropolis initiatives, products, and service offerings with partners to build the value case, secure buy-in, and drive adoption
• Unlock growth across the portfolio by adding new accounts within existing partner portfolios and expanding service offerings within accounts already under contract
• Build durable, executive-level trust through consistent delivery, financial discipline, fast responsiveness, and visible ownership of commitments
• Lead the resolution of partner escalations by coordinating cross-functional responses and driving root-cause follow-through
• Serve as the voice of the partner internally to represent their needs in product, operations, and data discussions and help shape priorities accordingly

Benefits

• We subsidize high-quality health insurance coverage for full-time and hourly employees
• Equity options - We offer ownership opportunities through stock options
• Wellness benefits - A wellness program designed to support a variety of needs
• Health insurance - We subsidise high-quality health insurance coverage for full-time and hourly employees
• 401(k) match - Plan for your future with a 4% company match
• Parental leave - Receive support prior to, during leave, and as you transition back to work
• Time off - Unlimited PTO for salaried employees, and a generous PTO package for our hourly employees
• Paid holidays - We observe major holidays with company-wide closures, and double hourly rates for those who work
• Hybrid environment - Magic happens face to face, but we support a flexible working model

• Utilize strong data storytelling skills to translate operational and financial metrics into clear, persuasive value narratives for weekly updates, MBRs, and QBRs
• Remain composed under pressure to defuse partner escalations and make sound decisions with imperfect information
• 5+ years of relevant experience in a client success, account management, or strategic customer-facing role with a track record of retaining and growing complex accounts
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes
• Maintain high responsiveness to set the standard for timeliness and follow-through on all partner and colleague commitments
• Communicate clearly, concisely, and professionally in writing and in person with cross-functional internal teams and external audiences from site operators to the C-suite
• Build trusted relationships at multiple levels of a partner organization from local operations through to executive leadership
• Navigate and influence internal product, data, operations, and finance teams to deliver results on behalf of the partner
• Take complete ownership of projects, action items, and commitments to drive them to completion independently
• Demonstrate strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives
• Possess a background in the parking industry, or experience in real estate, mobility, hospitality, or other operationally complex B2B service environments