Director of Customer Enablement

• Crusoe is looking for a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience
• You will own how customers are onboarded, educated, and enabled across their lifecycle, while ensuring the entire CX organization — Customer Success, Support, Customer Engineering, and Operations — has the training and knowledge to support a rapidly evolving AI infrastructure platform
• You’ll start hands-on, building foundational content and repeatable onboarding programs, then grow and lead a Customer Enablement organization spanning education, documentation, certifications, and knowledge management
• Own the customer onboarding strategy from contract signature through production readiness, with standardized journeys across Cloud, Managed Inference, and future products that reduce time-to-value
• Build scalable customer education programs — instructor-led training, virtual workshops, technical webinars, self-paced learning, video libraries, and role-based learning paths from platform administrators to ML engineers
• Lead internal CX enablement, translating every product launch, platform capability, and operational process into repeatable training for Customer Success, Support, Incident Management, Professional Services, and Customer Reliability teams
• Own the CX knowledge management strategy, establishing documentation standards, content governance, version control, and a centralized knowledge hub for customers and internal teams
• Define and track enablement metrics — onboarding completion, time-to-first-production workload, product adoption, certification rates, support ticket reduction, and self-service adoption — with dashboards to continuously improve programs
• Build and lead the Customer Enablement organization as Crusoe scales, recruiting specialists across onboarding, technical training, documentation, instructional design, and knowledge management

Benefits

• Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
• Time away: Paid time off for vacations, family bonding, and unexpected needs
• 401(k) match: Build your financial future with our 401(k) matching program
• Mental wellness: Resources and support for your emotional wellbeing and navigating life’s challenges

• Experience building internal enablement programs for technical customer-facing organizations
• Strong understanding of cloud infrastructure, Kubernetes, AI infrastructure, GPU computing, or enterprise SaaS
• Experience designing scalable onboarding programs for enterprise customers
• Experience creating customer education programs, certifications, documentation, and technical learning experiences
• Excellent program management skills paired with strong executive communication and cross-functional leadership
• 8+ years leading Customer Enablement, Customer Success Enablement, Technical Enablement, Learning & Development, or Customer Education organizations
• 3+ years leading managers or building enablement teams
• Experience at a cloud infrastructure, AI, MLOps, or enterprise platform company
• Experience implementing an LMS or learning platform
• Experience developing customer certification programs
• Familiarity with technical documentation platforms such as Confluence, Notion, GitBook, or ReadMe
• Experience scaling enablement for global Customer Success and Support organizations