Director of Business Operations

• The Director of Business Operations will be responsible for leading the strategic execution, operational cadence, and infrastructure across Equip’s Care Operations function
• This role serves as a critical operational backbone, translating high-level organizational strategy into scalable systems that elevate both Care Delivery and Care Experience
• By establishing robust operational accountability and guiding a team of analysts and project managers, the Director ensures cross-functional alignment and peak departmental performance
• Ultimately, this role powers Equip’s growth by building sustainable systems that enable our care teams to deliver high-quality treatment at scale
• Own the strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes
• Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development
• Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and overall patient and provider experience across Care Operations
• Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans
• Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across Care Delivery and Care Experience
• Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control
• Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms that support long-term organizational growth
• Perform other duties as assigned

Benefits

• Work in ways that work for you - Flexible PTO & work hours
• Work from home – or close to it - Co-working space stipends
• Comfortably WFH - Home office tech stipend
• Take care of yourself and your most important people - 12 weeks of paid parental leave, short term & long-term disability
• Healthcare and more - Medical, Vision, Dental, HSA & FSA
• We invest in you - 401k program starting day 1
• Open feedback in every direction - Regular coffee with co-founders and ongoing 360 feedback

• Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives
• Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance
• Demonstrated proficiency using data analysis and spreadsheet tools (e.g., Excel, Google Sheets) to build operational models and reporting frameworks
• Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams
• Demonstrated experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights
• Bachelor’s degree in business, operations, healthcare administration, or a related field (or equivalent practical experience)
• 5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment
• Demonstrated ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders