Director of Account Management (The Points Guy)

• The Director of Account Management leads the strategy, performance, and execution of TPG’s partner relationships across issuers, loyalty programs, travel brands, and adjacent verticals
• This leader manages a team of Account Managers who own day-to-day partner engagement, renewals, and satisfaction, while personally driving growth and investment with TPG’s most strategic partners (ex Chase, Capital One, American Express, etc)
• The Director serves as the connective point between partner needs and TPG’s internal strategy — coordinating across partnerships, editorial, performance marketing, and product teams to ensure partner goals translate into business outcomes and revenue growth
• Purpose of the role: To lead and scale TPG’s partner relationship management efforts, ensuring partner success, retention, and sustainable growth through strategic leadership, cross-functional collaboration, and hands-on management of top-tier accounts
• Impact on the business: This role ensures TPG’s most valuable partnerships deliver against revenue, retention, and growth goals. By combining partner strategy, data-driven optimization, and team leadership, this role strengthens TPG’s reputation as a trusted, high-performing partner across the travel, loyalty, and financial-services ecosystem
• Own partner relationship strategy and performance end-to-end — from onboarding through renewals, growth, and expansion — across TPG’s partner portfolio
• Personally manage and grow top-tier partner relationships, proactively deepening engagement and commercial investment through strategic reviews and value-driven recommendations
• Coordinate cross-functionally with editorial, performance marketing, and product teams to ensure seamless execution of partner activations and campaigns
• Build and maintain forecasting, reporting, and optimization frameworks; use data-driven insights to improve yield, conversion, and incremental revenue from partnerships
• Collaborate with affiliate networks and issuer partners to ensure proper tracking, compliance, and alignment between content, conversion yields, and partner requirements
• Develop compelling, business-ready partnership materials — pitch decks, proposals, performance summaries, and executive-level reports for prospective and existing partners
• Identify and structure new partnership models and engagement activations that align partner goals with TPG’s content, audience, and monetization strategy
• Represent TPG at industry events and in partner discussions to elevate brand presence and strategic influence
• Develop and maintain playbooks and frameworks for renewals, performance reviews, and partner engagement
• Use data and partner insights to identify trends, forecast retention risks, and develop plans to improve performance across the portfolio
• Serve as the senior escalation point for partners and lead key strategic discussions with partner executives.Drive team development, mentoring the Account Management team for long-term growth.Lead, coach, and mentor a team of Account Managers — setting goals, optimizing performance, and ensuring accountability across the book of business

Benefits

• Hybrid Schedule & Flexible PTO: Take advantage of 3-4 days in-office per week and 1-2 WFH days per week (varying by team), and a robust Paid Time Off program that includes logging off for “Winter Week.”
• Family Support, Planning, and Fertility: Our benefit offerings support every unique path to parenthood including fertility, egg freezing, adoption, surrogacy, parental bonding, and more.
• Mentorship Culture: Find a mentor, be a mentor, say yes to something new. This is a place where you’re guaranteed to build connections that extend past your immediate team and even your tenure at RV.
• Purpose & Community: We empower employees to make an impact for causes they care about, and we invest heavily in systemic impact through nonprofits like Road to Hire.
• World-Class Wellness: In addition to the on-site amenities at HQ, our unique wellness benefits include free therapy sessions and counseling for U.S. employees and family members.

• Skilled at DataBricks, Excel, Claude, and AI-native tools
• Strong communication, storytelling, and negotiation skills, with executive-level presence and comfort managing complex relationships
• Deep commercial and analytical acumen — able to use partner and performance data to inform strategy and decision-making
• Proven success managing enterprise-level partner relationships, ideally within travel, loyalty, fintech, or media
• Excellent cross-functional collaboration skills, with experience partnering with editorial, marketing, and product teams
• Track record of developing talent and scaling high-performing, partner-centric teams
• 6–8+ years of experience in Account Management, Partnerships, or Customer Success, including 2+ years in team leadership