Director Digital Experience

What you will do

As Director Digital Experience, you will play a pivotal role in defining how technology enables Volvo Financial Services to operate as a modern, scaled, and customer centric sales and marketing organization. You will be responsible for shaping the digital engagement strategy, and related roadmap, that allows the business to operate as a single global system, personalize at scale, and adapt faster than market and consumer shifts.

This is not an IT role, it is a marketing leadership role that sits at the center of global marketing. You will partner closely with IT but own the sales & marketing vision for enabling sales, customer relationships and marketing automation.

• Own the digital experience vision, roadmap, and prioritization using a project management approach
o Define and drive the global strategy aligned to business goals
o Translate company objectives into a clear, actionable roadmap across functions
o Lead development of business cases and associated investments for initiatives
• Lead a team to analyze, design and optimize business processes specifically related to customer interactions and dealer engagement to improve digital experience and overall business performance.
• Partner with D&IT to develop resource plans for roadmap initiatives and develop predictable deliverable dates
• Work with D&IT to execute against the roadmap while maintaining business ownership of priorities
• Establish ways of working that promote continuous learning, fast feedback cycles and scalable delivery, allowing the business to adapt quickly while reusing proven approaches.
• Represent VFS in Volvo Group forums and Business Area strategic initiatives to build integrated, seamless and intuitive experiences for dealers and customers
• Liaise with business leads in local markets to ensure their needs are met and in line with strategic objectives, ensuring adoption and effective utilization across markets
• Structure the digital experience ways of working by establishing strong governance frameworks and communication strategies – establish best practices, standards and processes for digital experience
• Prepare and present reports on the digital experience team’s progress and performance to senior leaders
• Contribute through active and directional ways to our overall ambition to become a true customer company

Your future team

You will report directly to the SVP Marketing & Communication of VFS. In VFS, we demonstrate a clear vision to continue Transforming Together, a global mindset and a proven track record of successfully developing people, teams, culture, and leadership.
In many of our markets, VFS has won the Great Place To Work award, where Great Work is done. By interacting with each other as an on-site business, we build relationships, which allow us to work together more efficiently and form stronger bonds with our colleagues and customers. This position is located in Gothenburg, Sweden.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, we believe it is the right mindset that will make a difference at VFS. If you, besides your genuine interest in working with people in Transforming Together, also have a positive, service-oriented, and collaborative mindset, and take a proactive approach to handling all responsibilities, idea generation, and recommendations for productivity and efficiency - then we would welcome you to apply for this role.

We believe the successful candidate has an effective level of ambition and ability to understand team and corporate objectives, demonstrates superior verbal and interpersonal communication skills as well as ability handling confidential information and working with a high level of integrity and ethics.

Qualifications likely required to be successful in this role include:
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in a similar role, preferably in a marketing or sales environment.
• Experience leading digital transformation initiatives at a global scale.
• Ability to translate business strategy and goals into technology roadmaps.
• Strong leadership and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Proficiency in digital ecosystems including CDPs, CRM, CMS, DAM, data platforms and analytics

Preferred Qualifications:
• Experience in the technology or digital services industry.
• Transport and/or financial services experience.
• Knowledge of market trends and competitive landscape.
Personal Attributes:
• Results-oriented with a proactive approach to problem-solving.
• Strong organizational skills and attention to detail.
• Ability to adapt to a fast-paced and dynamic work environment.
• High level of integrity and professionalism.
• Strategic thinking with a long-term view
• Deep understanding of how technology enables business growth
• Ability to influence and lead cross functionally across a matrixed global organization
• Data-driven decision maker

Ready for the next move?

If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you. We’ll discuss how we can help each other on our journey together.