Director, Customer Growth - Americas

About Us
HiBob helps modern, mid-size businesses transform the way they manage people. Our HR platform gives HR leaders and managers the tools they need to connect, engage, develop, and retain their people. Built for the way people work today – globally, remotely, and collaboratively – Bob helps organizations create better work experiences at scale.

Being a Bobber means bringing your full self to work and doing your best work alongside thoughtful, ambitious people. We are building a global team that values curiosity, ownership, collaboration, and a genuine commitment to customer success.

It’s an exciting time to join! Salesforce is leading a $166 million investment in the company, supporting our vision to bring trusted people context into the AI-powered enterprise. As we accelerate our product, technology, AI, and innovation roadmap, you’ll have the opportunity to help shape what comes next.

About the Role
​​​​​We are looking for a strategic, commercially minded Director of Customer Growth to lead HiBob’s existing-customer growth business across the US, Canada, and Latin America. This is a regional GTM leadership role with end-to-end accountability for the full Customer Growth UU motion across the Americas: expansion through upsell and cross-sell, together with renewal uplift.

Reporting into Customer Growth leadership, you will lead the regional Account Management and Renewal Management organization through its people managers, setting the strategy, operating rhythm, and commercial standards required to deliver predictable growth from HiBob’s installed customer base.

The Americas is a critical growth market for HiBob. Your mandate is to build a scalable, high-performance Customer Growth engine that captures the opportunity across the customer lifecycle, deepens strategic customer relationships, and increases HiBob’s presence and brand awareness through a growing base of successful customers.

You will balance the proactive “Hunt” for expansion opportunities with disciplined “Harvest” execution at renewal. Efficiency is non-negotiable: growth should scale through sharper prioritization, account tiering and intent signals, AI and automation, smart bundling, and repeatable commercial playbooks rather than linear headcount growth.

Location: New York City or the surrounding area preferred; open to candidates located within the Eastern Time Zone. Candidates based in the NYC metro area are expected to work a hybrid schedule.

• 5+ years experience leading Account Management, Customer Growth, Expansion Sales, Renewals, or another commercial post-sales organization in a high-growth B2B SaaS environment
• A proven track record owning and delivering a meaningful regional recurring-revenue target across an existing customer base
• Demonstrated success growing ARR through upsell, cross-sell, and renewal uplift, with a strong understanding of recurring-revenue economics and NRR
• Experience leading managers and multiple commercial teams or motions; the ability to coach leaders as well as individual contributors is important for this role
• Proven experience leading managers and multiple commercial motions
• Ownership of a meaningful recurring-revenue target
• Demonstrated success across upsell, cross-sell and renewal uplift
• NRR, expansion ARR, renewal performance and churn-risk expertise
• Pipeline creation from the installed base, not simply pipeline management
• Strong forecasting, pipeline generation, deal and pipeline inspection, and performance-management capability in a quota-carrying SaaS environment including QBRs and renewal coverage
• Strong proficiency with Salesforce and experience with revenue intelligence and forecasting platforms such as Clari, and with outreach platforms
• Strong knowledge of MEDDPICC or a comparable enterprise sales methodology, with the ability to coach complex commercial opportunities
• Demonstrated use of AI, automation, data, and customer signals to improve seller prioritization, productivity, and commercial outcomes
• Strong commercial and analytical judgment, with the ability to move fluidly between regional strategy, operating metrics, people leadership, and individual deal execution
• Executive presence and excellent communication, coaching, and presentation skills, with the ability to influence senior customer stakeholders and cross-functional GTM leaders
• Cross-functional GTM leadership
• Separate Preferred criteria, including HR tech experience and experience leading AM + Renewal organizations together
• Experience in HR technology, HRIS, or a related enterprise software category is a plus