Customer Support Specialist
Posted Updated
Description
- Rogo is seeking our first Customer Support Specialist to be a key player on our fast-paced Support team, ensuring we deliver an exceptional experience for our clients
- You will provide client support through chat and email to existing Rogo clients, working at the front lines to provide assistance to clients in need
- Pain points and feedback surfaced directly informs product improvements as we continue to scale
- Handle customer queries in our day-to-day support queues (chat and email), ensuring timely resolution of issues and adherence to SLAs
- Assist clients and teammates to diagnose root causes and provide clear workarounds where needed
- Contribute to operational efficiency and scalability by identifying process optimizations and automation
- Work collaboratively with our Customer Support Managers to streamline and scale support alongside Rogo clientele
- Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure stakeholders are informed and have visibility into Support context
- Excitement and interest to stay up-to-date and interested within the financial and AI markets
- Highly ambitious, with a desire to be an early hire at a fast-growing company, with the opportunity to build out and influence a future team. You will be one of the first Rogo employees in the APAC region
- 1+ years of experience in customer support or user operations within a B2B SaaS or technology environment
- Analytical mindset with experience using data to inform operational decisions
- Exceptional organizational and prioritization skills within an ambiguous environment and high-volume queues
- A passion for delivering a best-in-class customer experience and a relentless drive for operational excellence
- Excellent verbal and written communication skills with a keen eye for detail
- You are collaborative, organized, thoughtful, and kind
- You thrive in fast-paced environments. You are high-intensity and care a lot about what you do, and you’re ecstatic to work at a startup
- You are an owner. You are autonomous, self-directed, and comfortable working with ambiguity
- You are ambitious. You have fun solving problems that others think are impossible
- You are curious. You find joy in learning about AI, technology, and finance