Customer Support Specialist
Posted Updated
Description
- As a member of our tight-knit Customer Support team, you will become a valuable partner to our growing base of private equity customers who use our software
- You will serve as a product expert, troubleshoot complex issues, and collaborate cross-functionally to deliver great customer experiences
- Seeking individuals available to work Monday through Friday, from 9:00 AM to 6:00 PM PT
- Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
- Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
- Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
- Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
- Advocate by sharing customer feedback to inform product development and software improvements
- Contribute towards cross-functional initiatives and strategic projects
- Develop and refine internal documentation, processes, and procedures
- Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise
- Excellent written and verbal communication skills
- Demonstrate assertiveness and perseverance when resolving customer requests
- Strong troubleshooting, problem solving, and analytical ability
- Team-first attitude, high level of empathy, and passion for helping others
- Strong technical aptitude and a desire to learn and develop new skills
- Excellent time management and organizational skills
- 2+ years of professional experience in relevant setting
- Ability and openness to work London business hours for business and customer needs
- Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)