Customer Support Specialist
Posted Updated
Description
- Fuse is seeking a dedicated and proactive Customer Support Specialist for our customers
- In this role, you’ll play a crucial part in maintaining our high standards of service, working directly with customers to address inquiries, manage account issues, and ensure a smooth experience from onboarding through ongoing support
- This role provides hands-on experience in the renewable energy sector, giving you the chance to grow within the company as we scale and expand
- Deliver excellent after-sales support through chat channel and emails
- Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach
- Resolve service-related issues quickly and professionally
- Offer advice to customers on how to maximise their energy savings
- Work collaboratively with internal teams to continuously improve the customer experience
- Interest in the energy industry and a desire to help customers make informed decisions
- Ability to work in-office
- Previous experience in customer service, ideally within the energy or utilities sector, is a plus, but not necessary
- Excellent communication skills and a genuine passion for helping customers
- Ability to work both independently and collaboratively in a team environment
- Exceptional verbal and written communication skills
- Bachelor’s degree required
- Strong problem-solving skills and the ability to manage challenging situations with patience