Customer Support Representative Polish/English and German

Customer Support Representative Polish/English and German

Within your #OneTeam

- you will work in an IT company - a leading European cloud and hosting provider with a global presence

- you will learn about our services

- you will develop your soft skills

- you will learn to look for and provide solutions to customers

Your main responsibilities

- to be the first point of contact for customers from different countries worldwide

- to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues

- to participate in defined projects and missions

- to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.

Your future impact

In 6 months, you will have accomplished

- becoming independent in recognizing and troubleshooting most standard issues brought by customers

- understanding the company product portfolio and related customer needs

And in 1 year, you will have mastered

- providing nuanced and complex resolutions to our customers

- start developing technical skills in our dedicated training programs

Skills required :

- Fluent Polish, English and German

- Readiness to work on shifts (business hours are Monday to Friday, 8AM - 6PM in 8 hour shifts)

- Great communication skills

- Independence and curiosity in searching for solutions

- Oriented towards great customer service

- Ability to manage priorities

- Ability to work efficiently within a team

- Willingness to work with new technologies and to develop

That’s a plus :

- if you have experience in similar position: Help Desk, Service Desk in an IT environment

This is on-site first and then hybrid position based in Wrocław.

#Benefits

• Nationale Nederlanden life insurance
• Edenred lunch card
• Luxmed private health care
• Multisport card
• Public transport refund
• Pension Plan (PPPE)
• Ask Henry concierge
• EMA - psychological support
• Employee referral program
• Additional 4 days off
• Global Incentive Plan
• Kudos seniority bonus
• Hybrid working mode
• Funding for remote working
• Glasses refund
• Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance

Not quite the right fit for this role? Submit an open application through our candidate portal : our recruiters can then consider you for other opportunities.

Disclaimer: This job offer is published by OVHcloud; only the information on careers.ovhcloud.com is authoritative. Any reproduction or automated extraction of our job offers, including for text and data mining or AI training, is prohibited, except by publishing partners that have obtained OVHcloud’s prior authorisation.