Customer Support Executive
Posted Updated
Description
- We pride ourselves on outstanding support. As part of our Operations team based in London, you will play a key role in delivering the high service levels our clients expect while developing valuable skills across customer support, operations, and technology in the exciting fitness sector
- Multichannel Support: You provide professional, empathetic assistance via email, phone, and chat, utilizing tools like Zendesk or Intercom
- Effective Problem Solving: You troubleshoot account and billing issues to provide timely resolutions and maintain high customer satisfaction
- Customer Advocacy: You act as the voice of the user by escalating feedback and collaborating across teams to drive product improvements
- Operational Excellence: You maintain accurate records and follow guidelines while identifying opportunities to optimize team processes
- Knowledge & Growth: You contribute to self-service resources and support senior management with strategic operational projects
- Your training goal for your first 6 months
- Performance Excellence: You consistently meet the specific KPIs defined for your role, ensuring high standards of service and efficiency
- Tool & Process Knowledge: You are proficient in our CRM system and develop proactive suggestions for improving our tools and operational processes
- Network & Collaboration: You are an open-minded personality who builds trusting relationships within the team and is highly valued for your collaborative approach
Benefits
- Development budget
- Internal trainings
- Flexible working hours
- 30 days of holiday
- EN & DE language courses
- Company & team events
- Corporate Benefits
- Lease a bike
- Wellpass membership
- Hybrid work model
- Sabbatical
- Inhouse gym
- Are you ready to hit the ground running in a flexible, fast-paced environment and contribute to the success of a growing company?
- Professional Experience: You have at least 2 years of experience in customer service
- Mindset & Interest: You are a resilient problem-solver with a positive attitude and a genuine interest in health, fitness, and wellbeing
- Communication Skills: You possess excellent communication skills, both written and verbal, to engage effectively with our community
- Attention to Detail: You are detail-oriented and diligent, ensuring accuracy in every interaction and record
- Organizational Talent: You are organized and able to prioritize and manage multiple tasks in a fast-paced environment