Customer Support Associate (Healthcare Navigation)

• The expected start date for this position is November 17th, 2026
• We’re looking for a Customer Support Associate (Health Guide) who is motivated by our mission to unlock transformational healthcare outcomes. To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care
• As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs. Navigating healthcare is oftentimes complex, confusing and down right frustrating. At Rightway, our goal is to change that experience for the members we serve by providing them with a “go-to” expert resource to support them every step of the way throughout their healthcare journey
• Our Navigation Operations is a fast-paced, dynamic, and a growing environment. We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers. This role will be office based, not a remote position
• Healthcare navigation concierge service delivery via phone, chat, text, and email
• Sources high-quality care providers based on a member’s needs and preferences
• Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g. deductibles, coinsurance, and out of pocket maximum
• Supports members with healthcare billing questions and issue resolution
• Supports members with care coordination, such as schedules doctors’ appointments and arranging other ancillary support services

Benefits

• Competitive compensation
• Health Savings Account
• External learning and career development panels
• Hybrid in-office culture and commuter benefits at our NYC HQ
• Full medical, dental, and vision insurance
• 401K

• Comfortable with continuous process improvement and change as Rightway is growing and evolving
• Strong organizational skills
• Strong critical thinking and problem solving skills
• Computer literacy
• Customer-centric orientation
• A high degree of empathy
• College degree preferred
• Strong verbal and written communication skills