Customer Success Partner
Posted Updated
Description
- We are seeking a Customer Success Partner to lead relationships and drive outcomes across Eleos’s largest enterprise customers
- This role is responsible for ensuring customers achieve measurable value, strong adoption, and long-term partnership results
- Reporting to the Customer Success Team Manager, you will serve as a strategic advisor who helps customers realize the full impact of Eleos
- You will guide value delivery, surface insights, coordinate cross-functional work, and align customer goals to product capabilities
- Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner
- Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria
- Lead quarterly business reviews focused on outcomes, adoption insights, and value realization
- Partner with Account Management to support renewals and expansions, targeting strong retention and growth
- Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities
- Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
- Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy
- Develop and share success stories that demonstrate clinical, operational, and organizational impact
- Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making
- You are a strategic, customer-focused professional who takes ownership of driving value and measurable outcomes. You build trust with stakeholders at all levels and are comfortable managing complex customer environments
- You enjoy interpreting data, facilitating executive conversations, and influencing both customer strategy and internal priorities. You see yourself as a partner in your customers’ success and take pride in delivering a thoughtful, proactive experience
- Collaborative and comfortable working across multidisciplinary teams
- 4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology
- Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero
- Strong analytical, organizational, and communication skills
- Strong experience in increasing product utilization across accounts
- Proven success managing strategic or enterprise accounts with ARR greater than 250,000 per customer
- Strong ability to communicate customer value using data and outcomes
- Bachelor’s degree required; certification in Customer Success or advanced business training preferred
- Skilled in executive engagement, success planning, and facilitating high-impact business reviews