Customer Success Manager

• Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction
• Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges
• Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives
• Analyze campaign data to identify trends, insights, and areas for improvement
• Collaborate with internal teams to implement optimizations and troubleshoot issues
• Develop strategic plans to enhance campaign performance and achieve client KPIs
• Prepare and deliver regular performance reports, providing insights and recommendations
• Proactively identify growth opportunities within accounts and contribute to long-term success planning
• Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions
• Provide feedback to inform product development and feature enhancements

Benefits

• Unlimited PTO
• 12 paid holidays
• 3 wellness/ social responsibility days
• 401(k) Retirement plan with company match
• Comprehensive benefits package including Medical, Dental, Vision, Disability and Life Insurance
• Parental Leave Policy
• Employee Assistance Program
• FSA & Commuter Benefits
• Pet Insurance
• Accident Insurance
• Identity Theft Protection
• Wellness Reimbursement Program
• Learning and Development Stipend
• Work Travel Program
• English/ German Language Classes
• An Apple MacBook and telephone reimbursement
• Fun (online) events organised by and with colleagues
• And work with a great team and the most fantastic brands!
• 27 vacation days
• Yearly 3 wellness days
• Training budget of 500 Euro per year
• Company pension
• Development and career opportunities

• We’re looking for a client-focused, data-savvy professional with deep knowledge of the programmatic ad ecosystem
• Experience with DSPs, mobile programmatic, and campaign analytics is essential
• You’ll thrive here if you enjoy turning complex challenges into actionable solutions, and you care deeply about delivering great client experiences
• A proactive, thoughtful approach to client relationships and internal collaboration is key
• Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth
• Bachelor’s degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus
• 3+ years of experience in customer success, ad operations, or programmatic campaign management
• Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem
• Proven success in driving client growth, retention, and satisfaction
• Quick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership
• Self-starter with a strong drive to learn, take initiative, and make a meaningful impact
• Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus
• Experience mentoring junior team members and collaborating effectively across functions