Customer Success Manager (SaaS)

• We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients
• This means you can have a call in the morning with Friesland Campina, Otrium, or Adyen, during the afternoon you will call with a prospective client to discuss QBR or Contract Renewal, whilst at the end of the day you will sit down with the internal team to optimize processes
• As our colleague, you will communicate effectively across multiple departments and customers and can shift gears at a moment’s notice. Most importantly, you enjoy the challenge of providing excellent customer service in a fast-paced environment
• As our clients’ needs differ, the solutions and your approach will differ as well
• Drive customer success and satisfaction:
• Be responsible for the complete customer lifecycle, ensuring successful delivery, adoption, expansion, and renewal of products and services
• Strengthen relationships by prioritizing engagement with customers
• Establish revenue growth by utilizing expansion potential:
• Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling
• Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential

Benefits

• Dynamic Work Place: Work flexibly with hybrid and remote options, plus the ability to work from anywhere for up to four weeks each year.
• Diverse, Global Team: Collaborate with a diverse team across cultures, unified by English, and anchored by our Amsterdam headquarters.
• Heart of Amsterdam: Enjoy the centrally located headquarters in Amsterdam with scenic views of the iconic canals.
• Monthly Team Events: Connect and celebrate with regular team events, meet-ups, and milestone celebrations in Amsterdam..
• Time to Recharge: Take advantage of vacation policies tailored to your region, ensuring work-life balance wherever you are.
• Home Office Budget: Receive a MacBook and a home office budget to ensure you’re set up for success anywhere.

• Proficiency in PowerPoint and Excel
• Previous Sales experience - Commercial driven, who knows how to navigate the conversation and add value to our clients
• Experience in data analysis and interpretation
• Excellent English communication skills (written and verbal) at a business-professional level
• Strong problem-solving abilities and analytical mindset
• Bachelor’s or Master’s degree (or a compelling reason for not completing one)
• Exceptional attention to detail
• You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment
• Ambassador of hybrid working; you support the hybrid working policy - from our office in New York and from home
• The ability to present to Executives and Key Decision-makers
• Experience using CRM systems, HubSpot experience being a plus
• Transparent & Honest; you mean what you say and are not afraid to express yourself
• You are a caring person, that wants to make a difference for customers
• You are a natural-born team player who is open to everything and everyone
• Commercial driven
• Thorough & analytical; you are eager to use the data to identify possibilities to support the clients
• 4+ years of experience in a client-facing role, managing complex accounts—preferably in a SaaS environment