Customer Success Manager
Posted Updated
Description
- PermitFlow is seeking a Customer Success Manager to support our midmarket customer base
- Reporting directly to the VP, Customer Success, you’ll be responsible for driving value across your customer base from onboarding through renewal
- This role requires a proactive team player who thrives in ambiguity and takes a customer-first approach, balancing the needs of our customers’ businesses with PermitFlow’s strategic priorities
- Manage a book of business comprised primarily of contractors and developers in the construction industry, and nurture stakeholder relationships with decision makers and influencers
- Own customer rollout, lifecycle management, and renewal for your book of business
- Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
- Proactively build and project-manage intervention plans for at-risk customers
- Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
- Collaborate on internal initiatives, building processes, and laying groundwork for future CSMs
Benefits
- Equity packages
- 100% Paid health, dental & vision coverage
- Company issued laptop
- Home office & equipment stipend
- Lunch & Dinner provides via UberEats w/ a fully stocked kitchen
- Commuter benefits
- Team building events
- Unlimited PTO
- 3+ years of experience managing mid market customers at early-stage tech startups
- Strong analytical skills, comfortable using BI dashboards to inform success strategies
- Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
- Proven ability to turn product usage data into insights that drive customer success and ROI