Customer Success Manager
Posted Updated
Description
- The CSM will partner with customer personnel to implement PerformYard
- This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer!
- Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
- Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
- Respond to phone calls and emails to support adoption, usage and expansion within the customer base
- Meet or exceed aggressive responsiveness and quality goals
- Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
- Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
- Proactively influence team culture by actively participating in team and company activities and opportunities for feedback
- Excited to operate in a fast paced start-up environment
- Customer Success Manager should have a minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software
- Enthusiastic and proactive self-starter with ability to communicate
- Understanding or previous use of CRM, Customer Success or Help software tools
- Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
- Bachelor’s Degree
- Empathy for customer experience, and a desire to make customers successful
- A desire to do and achieve brilliant things!
- Authentically curious, you love learning and improving yourself
- Integrity is fundamentally important to you
- You want to make a real difference
- You are naturally entrepreneurial and Street smart