Customer Success Manager
Posted Updated
Description
- Optimove’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO’s, CRM Leads, project managers and software developers to deliver outstanding results
- Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serves as the main point of contact with our valued customers
- This role requires highly effective management and people skills coupled with robust analytical capabilities
- The CSM is a valuable member of the customer-facing team
- The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment
- If you’re looking for the next step in your career in Customer Success, this could be the right opportunity for you!
- Own overall client relationship, enabling them to unlock value from their partnership with Optimove
- Establish a trusted and strategic relationship with each assigned client
- Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients
- Be the customer’s advocate internally by communicating requests and issues across departments
- Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
- Communicate major product updates and releases ensuring clients enact changes
Benefits
- Hybrid flexibility: work where you thrive
- Wellness support & team events
- Global mobility opportunities
- PTO that’s encouraged and respected
- Experience in technology-related fields, preferably web-based software
- Proactive, highly organized, with the ability to manage multiple tasks
- 1-4 years of experience in relevant roles, ideally from software companies
- A true value-enabler who relishes helping clients achieve their business goals
- Growth mindset – always pushing yourself out of your comfort zone
- Excellent computer skills, including Excel
- Bachelor’s degree
- Rich and effective interpersonal skills
- Strong analytical skills
- Must be eligible to work in the UK – we are unable to provide sponsorship at this time
- Fast learner who can understand and articulate technology at any level
- Extremely strong presentation and communication skills
- This is a Hybrid role, and you will be required in our London office three days per week