Customer Success Manager (North America)

Oct 26, 2026 17 hr. ago

Persuit Customer Success Manager (North America)

As a Customer Success Manager at PERSUIT, you’ll partner with in-house legal teams to transform how they select and manage outside counsel and control legal spend, from intake to invoice
You’ll own a portfolio of North American enterprise clients and act as a strategic advisor to General Counsel and Legal Operations leaders. Your goal is to deliver measurable value, build lasting client relationships, and make renewal a no-brainer
Own a portfolio of enterprise clients across the full customer lifecycle, including onboarding, adoption, expansion, and renewal
Build data-driven success plans and advise clients on outside counsel management best practices, including competitive sourcing, alternative fee arrangements, and spend governance
Turn usage and savings data into a clear value story that drives renewal and expansion
Build executive sponsorship and develop strong, multi-threaded relationships across every account
Drive adoption through training, change management, and scalable self-service programs
Identify risks and growth opportunities early, collaborating with the right internal experts to take action

Bring a positive, “yes, and” mindset, with a willingness to learn, adapt, and grow
A data-literate storyteller who can translate complex information into clear, actionable insights
Proactive, organized, and technically curious, with an interest in leveraging technology and AI to work smarter
Bring 2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations, with a track record of managing client relationships or portfolios
Confident engaging with senior stakeholders and comfortable leading high-stakes conversations
Familiarity with legal pricing, law firm sourcing, or corporate legal departments
Experience in legal operations, legal technology, fintech, or professional services

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