Customer Success Manager (Moveworks)
Posted Updated
Description
- You partner with our initial customers to drive product value
- You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
- You partner cross-functionally to translate business needs and product requirements into new solutions for customers
- You will evolve and iterate on our customer onboarding strategy
- You work with internal teams and customers to drive adoption, engagement and growth
- You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
- You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
- You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap
Benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
- You have 5+ years of account management, implementation, or sales experience in software/SaaS
- You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
- You have experience supporting deployments with large enterprise customers
- You possess a voracious appetite to learn and grow
- You have completed a Bachelor’s degree
- You are diplomatic, have tact and you are poised under pressure
- You are willing to travel 10-25% of the time
- Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
- You have experience building strong internal and external relationships, including with senior-level executives throughout companies