Customer Success Manager
Description
As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to our mid-market and enterprise customers.
‘Own the customer as the primary point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey
Work closely with the Strategic Account Manager to develop Account Plans for all of your customers, which will be the roadmap for account expansion
Partner with the Strategic Account Manager to help ensure expansion opportunities are identified and closed successfully
Work closely with professional services, support, and partners to deliver seamless 360-degree support to meet customer needs
Be consultative and build in-depth relationships and a complete understanding of their business goals and objectives
Build credibility, relationships, and influence C-level stakeholders by advocating our ‘Customers for Life’ philosophy
Key Requirements
- Professional written and spoken fluency in English, with excellent communication skills
- Proactive approach and positive attitude
- Organized, focused and with an attention to detail
- Ability to prioritize and manage time effectively
- Self-motivated person with an appetite to work in an international, fast-paced, entrepreneurial environment