Customer Success Manager (France)

• You will be the strategic, high-touch point of reference for key Enterprise and Mid-Market clients across the European Retail and Grocery sector. Your mission is to move beyond retention and act as a strategic partner, ensuring clients maximize the value derived from our loyalty and data platform and driving their long-term success
• Autonomously manage a portfolio of Italian Enterprise and Mid-Market accounts, building and maintaining solid relationships with key stakeholders
• Guide new clients through onboarding, ensuring rapid platform adoption and achieving initial business goals (Time-to-Value)
• Strategize, manage, and optimize CRM campaigns focused on customer engagement and loyalty programs
• Analyze customer data and metrics to support clients with proactive, consultative recommendations for improving their activities and customer engagement
• Dedicate approximately 20 hours per month per key account to strategic consulting, Quarterly Business Reviews (QBRs), and campaign optimization
• Strictly manage your time allocation. Minimize internal administrative tasks to stay within the assigned internal budget and maximize billable time dedicated to client growth
• Secure contract renewals and proactively identify upsell and cross-sell opportunities within your portfolio
• Gather valuable feedback from the Italian market and collaborate closely with the Product and Sales teams to constantly improve our offering
• You’ll be part of a dynamic, international, and highly collaborative team. The team is passionate about client success and values a proactive, consultative approach. You’ll have the autonomy to manage your portfolio and a clear path for professional development in a rapidly growing company
• If you’re a results-driven professional with a native understanding of the Italian market and a passion for helping clients succeed, apply now

Benefits

• Career plan and professional growth: Lets discover what your strengths are and how you can give your best!
• Healthy snacks at the office
• Beers at the office: Free crafted beer sessions on Fridays with your work colleagues. Because not everything is just about work
• Half-paid health insurance
• 25 days of paid vacation
• English lessons: Different level group lessons with a native teacher
• Team building every quarter
• Pizza sprint: Every two Fridays after the sprint review, join the team in a meal and enjoy the great company
• Crossfit and Yoga lessons: Group sessions with nice personal trainers

• 5+ years of proven experience as a Customer Success Manager, Account Manager, or Consultant, preferably in SaaS B2B or the Retail Tech / MarTech space
• Ability to spot and pursue growth opportunities (upsell/cross-sell) while maintaining a high-touch, consultative approach
• Deep previous experience working directly with Retail, Grocery (GDO), or Banking clients
• Native French (must-have) and fluent English and Spanish
• Strong ability to interpret data and metrics to guide client strategic decisions and optimization efforts
• Excellent time management and organizational skills to effectively balance internal administrative tasks with dedicated client success time