Customer Success Manager (Enterprise)

• The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We’re looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations
• Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts
• Build and maintain director and executive level relationships at each of your districts
• Facilitate renewal process (quote, verbal approval, signature) for your districts
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements
• Continuously define, document problems and challenges faced by our districts
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools

Benefits

• Company sponsored 401k and up to 1% matching contributions
• (If you’re on site in Austin) snacks and catered lunch at least once a week
• Asynchronous, results-first work culture
• 3+ Weeks PTO and 8 national holidays off
• Fully covered healthcare that includes vision, dental, and other perks, with partial dependent coverage

• Ability to close renewal and multi-thread to discover expansion opportunities
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
• 3+ years experience in implementation and customer success for a SaaS company
• Strong interpersonal skills
• Positive attitude - you can stay optimistic in high stress situations
• Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events. This travel largely occurs during Back to School time between August-October
• Experience or Ability to work in a remote environment
• Project management skills (understand task dependencies/sequence and manage of tasks)
• Experience in ClassLink/Clever, SFTP preferred
• 5+ Years Professional Experience in a Customer Success position
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required