Customer Success Manager
Posted Updated
Description
- As a Customer Success Manager, you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub’s platform
- Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth—by combining technical execution, strategic guidance, and strong relationship management
- You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform
- You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes
- The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value
- Customer meetings on a daily basis, in different stages in their journey
- Understand customers’ business objectives and proactively identify opportunities to drive value and ROI
- Train and provide technical sessions to new customers, ensuring they have a smooth transition onto the platform and understand its features and functionalities
- Serve as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform
- Collaborate with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience
- Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention
- Drive upsell and expansion opportunities within existing accounts, working closely with the Sales team
- Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must
- Have good understanding of sales and business processes
- Experience with CPQ tools (an advantage)
- Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) - is a must
- Have proven hands-on experience with leading onboarding and implementation processes
- Have excellent interpersonal communication and customer-oriented skills
- Feel comfortable leading workshops and technical training sessions
- Love working in a dynamic and fast-paced environment
- Communicate in English as a mother tongue level - is a must
- Have a “can-do” approach, great problem-solving and work-under-pressure ability
- Act as the trusted advisor in front of C-suite and senior levels
- Have proven experience with similar roles: Customer Success Manager / Presales / Sales Engineer / Technical Account Manager