Customer Success Manager (Chinese Speaker)

• At Qualifyze, we don’t just support our customers — we partner with them to reduce risk and accelerate innovation in life sciences
• As a Customer Success Manager (CSM), you’ll play a key role in driving customer satisfaction, retention, and adoption, ensuring that clients achieve long-term value through our solutions
• You’ll manage a portfolio of accounts across our APAC market, acting as the main point of contact throughout the customer lifecycle. You’ll collaborate with Senior CSMs, Account Managers, and cross-functional teams to deliver a seamless, high-impact experience
• Build and maintain strong relationships with pharmaceutical clients post-sale
• Guide customers through the audit journey, ensuring smooth coordination and high satisfaction
• Conduct regular check-ins and act as the first point of contact for operational and support matters
• Support onboarding, adoption, and ongoing engagement across a high volume of accounts
• Drive key success metrics including credit consumption, CSAT, NPS, retention, and renewals
• Collaborate with Account Managers on strategic growth opportunities
• Maintain accurate CRM records (HubSpot), ensuring smooth handovers and visibility across teams
• Share customer feedback and data insights to improve our product and services

Benefits

• 🍼 Truly flexible schedules
• 🎉 Regular company events
• 🍹 A selection of free drinks at the office
• 🎓 Mentoring and career development
• ✈️ The hotel room is your office - we allow working from another country up to 3 months a year
• 💳 Flexible compensation plan - our Edenred and become.1 cards are an open door to customisable benefits and tax savings

• Excellent communication and interpersonal skills in English and Chinese. Any additional languages are a plus
• Interest in the pharma or life sciences industry
• Proven experience in a customer-facing role (Customer Success, Account Management, Client Support or similar)
• Strong organizational skills and attention to detail
• Comfortable in a dynamic, fast-paced, and changing environment — previous experience in a startup or scale-up is a strong plus
• Experience working with CRM tools (HubSpot preferred)
• A proactive and solution-oriented mindset, with the ability to work independently and as part of a team