Customer Success Manager
Description
As a Customer Success Manager, you’ll play a strategic and operational role. Your job is not just to support, but to partner. In many B2B SaaS companies, this would be seen as a partnership role: you’ll help our clients leverage Chift to power their own product, fuel their growth, and stand out in their market. It is a purely win-win relationship because the more our client grow, the more we grow with them, since they often make money out of Chift.
You’ll:
Ensure smooth onboarding and product adoption
Help them market integrations as a competitive advantage
Act as an expert advisor on integrations and go-to-market strategy
Drive mutual growth for our clients and Chift
Guide onboarding: Support clients during implementation so they can quickly get value from Chift (with the help of our Solution Engineers)
Drive adoption: Make sure integrations are activated and used effectively. Align the roadmap with our client’s needs and make sure they take the most out of Chift.
Advise strategically: Help clients use integrations as a sales & marketing asset
Be the voice of the customer: Share feedback with our product and tech teams to help us improve
Identify growth opportunities: Spot upsell paths and help clients go further with Chift
Solve proactively: Get ahead of issues and guide clients with calm, clarity, and confidence
Collaborate internally: Work closely with sales, product, and marketing to offer a 360° client experience
💰 Attractive package (competitive salary, meal voucher, insurance, phone budget, mobility budget, flexible days off 🏝, etc.)
🚀 Employee Stock Options program (ESOP) giving you the possibility to become shareholder
📈 Crazy Learning curve: a varied job allowing you to juggle with different projects & technologies
🏋️ Wellness/sport allowance with Gymlib
🤩 Experience in a young, fast-growing tech start-up 🚀 and a great atmosphere 🍻 (apéro, lunches and activities to celebrate each milestone together)
👩💻 Flexible working hours and office/remote mix
🦄 A foot in one of Europe’s fastest-growing B2B SaaS companies
Experience: 2–5 years in Customer Success, Account Management, Partnerships, or other client-facing roles in SaaS/tech
Languages: fluent in English AND at least French, Dutch, German or Spanish.
Tech-savvy: Familiarity with APIs, software integration, and an understanding of accounting/financial tools. Or at least curious about these subjects.
Fintech curiosity: You don’t need to be an accountant, but you’ll hear a lot about accounting and finance-related topics.
People person: You like building trust, finding solutions, and making your clients shine
Customer-Centric Mindset: You genuinely enjoy helping clients succeed and are driven by their success.
Drive: Ambitious, goal-oriented, and able to thrive in a fast-paced, high-pressure environment.
Startup mindset: Autonomous, hands-on, structured, and adaptable
AI-native: You already use Claude (or other), AI agents, and similar tools in your daily work.
Meet Alexandre: Founder's Associate
Meet Gauthier: CEO & co-founder
Take-home assessment
Present assessment in-person to Gauthier, Jojo (CSM) and Raphaël (Head of Ops)