Customer Success Manager

• As an Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes
• Reporting to a Manager of Customer Success
• Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
• Execute a framework to communicate ROI proactively - identify risks and minimize churn
• Analyze our customers’ performance based on data and work with the customers to optimize success
• Influence our customers’ future lifetime value through high product adoption, satisfaction. and overall customers’ health
• Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
• Understand our customers’ business models and industries to best position adaptive insights to support their business goals

Benefits

• Learning and growth opportunities within a fast-paced tech startup environment
• An awesome team of forward-thinking, innovative go-getters
• A family-friendly atmosphere

• We are looking for a highly-skilled Customer Success Manager to join our team and make a significant impact on our CS department and the company’s success!
• Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
• Strong work ethic and high energy levels
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication
• High level of competency working with data to drive business focus and decision making
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future
• Independent problem-solving skills and adaptivity to change
• Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
• 2+ years of customer success experience in a B2B Automotive SaaS company
• Ability to build and implement follow-up processes
• Excellent verbal and written communication skills
• Experience working with CRM systems