Customer Success Manager

• At AppsFlyer, we believe every challenge is an invitation to innovate
• We’re looking for an Enterprise Customer Success Manager to support our most strategic clients in the European region and help us shape the future of measurement
• In this role, you’ll collaborate with top-tier professionals from around the world in a culture that celebrates curiosity, connection, and continuous learning
• If you’re passionate about delivering impact through meaningful relationships and personalized service, this is your chance to join the ride
• As a Customer Success Manager for our Enterprise clients you will act as their trusted advisor, supporting them on both business and technical fronts
• You’ll be the voice of the customer internally and a strategic partner externally, ensuring they maximize the value of the AppsFlyer platform while helping shape our product roadmap with their insights
• Manage customer relationships end-to-end, from onboarding to renewals, while ensuring their success across business, product, and technical needs
• Proactively share product updates, insights, and best practices to drive adoption and maximize impact
• Deliver training sessions, webinars, and demos to enable customers on new features and use cases
• Collaborate cross-functionally with Product and R&D teams by voicing client feedback and advocating for product improvements
• Lead Executive Business Reviews to highlight value, the impact of AppsFlyer’s solutions on our customer success, and strategic growth opportunities
• Support upsell and expansion efforts by identifying business needs and aligning them with AppsFlyer solutions
• Be a part of the client’s extended team - accessible, insightful, and proactive

Benefits

• Employee stock options - We believe you should own a part of what you’re creating. That’s why we offer every employee a stock option package
• Ongoing education - Bond with colleagues from around the globe. Immerse yourself in the products and innovations shaping the industry, and hone your skills and expertise through lecture series, global experience, and more
• Global Employee Exchange Program - Our GEEP Program invites employees to spend a month in one of our 18+ global offices
• AppsFlyer Cares - We take corporate social responsibility seriously. AppsFlyer Cares demonstrates our commitment to giving back to the community
• Health and wellness - Enjoy complimentary fitness classes, from yoga to TRX and more! We offer everything you need to nourish your mind, body, and soul.
• Health insurance - We offer every AppsFlyer employee a generous private health insurance package
• Vegan-friendly - We’re committed to environmental sustainability and support (and cater to) our employees who put it into action
• Balance - Flexibility is one of the key elements of success in the current world. We give our teams the freedom to choose the right balance for their lives

• Strong analytical skills, with the ability to interpret and analyze large data sets and resolve reporting discrepancies
• A strong understanding of web marketing, digital advertising, and business strategy
• Fluency in English
• A technical mindset with the ability to dive into APIs and campaign performance metrics
• Willingness to travel several times a year for customer meetings and conferences
• Great interpersonal skills and the ability to explain complex concepts to both technical and non-technical stakeholders
• Self-motivation and adaptability to thrive in a fast-moving, global environment
• Experience in Customer Success, Account Management, or a similar client-facing role within SaaS or AdTech
• Even if you don’t meet 100% of the qualifications, if this role excites you, we’d love to hear from you
• Fluency in French or other languages is a huge plus
• Product sense or experience collaborating with product teams
• Familiarity with SDK integrations and deep linking
• Background in mobile marketing or app analytics
• Referred by an AppsFlyer team member