Customer Success Manager (Advertising (Retail Search))

• Fueled by our customer and business growth, we’re seeking Customer Success Managers (CSMs) specializing in Retail Media Search Advertising (Retail Search) to manage and execute advertising campaigns for our enterprise clients
• The goal of CSMs at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others
• You’ll play a hands-on role in planning, executing, and optimizing paid search campaigns while continuously identifying opportunities for growth and improvement
• This is a results-driven role requiring expertise in eCommerce advertising, strong analytical skills, and a proactive approach to campaign management
• Manage end-to-end execution of retail media search advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces
• Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs
• Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
• Analyze campaign performance data to identify trends, insights, and actionable recommendations
• Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively
• Collaborate with our internal teams to shape new features

Benefits

• Learning & Development - Growth is important. That’s why we provide a dedicated learning budget to support your growth and development
• Equity - At CommerceIQ, you’ll have skin in the game with our equity awards. When we win, you win
• Unlimited PTO - We believe in creating an environment that helps you be your absolute best, whether it means taking a break to climb Mt. Rainier or pampering yourself on a cruise
• Work/Life Balance - Every last Friday of the month is off! We know there is a time to work and there is a time to leave work behind. At CommerceIQ, we offer flexible hours
• Competitive Benefits - Come join our team and you’ll receive a generous benefit package that takes care of your family and you, including Medical, Vision, and Dental insurance, a 401K and more

• Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
• Experience managing Amazon search marketing budgets in the multi-million dollar range
• An analytical approach to problem-solving with advanced Excel skills
• 3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
• Project management experience and ability to anticipate and mitigate risks
• 5+ total years of professional work experience
• Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
• Excellent presentation and communication skills including both oral and written
• Bachelor’s degree, preferably in Business, Marketing, Communication, Economics or related field
• Well versed in Bid and Budget management, content optimization, and promotion planning