Customer Success Intern

• You’ll work directly with our CS leadership team on one of our most important strategic priorities: making our SMB segment scalable
• That means designing onboarding flows that don’t rely on manual effort, creating activation materials that HR teams can actually use, and helping our support function stop answering the same questions twice
• The internship runs 6–7 months, starting as soon as possible
• You’ll be based in our Amsterdam office, working in both Dutch and English
• SMB Onboarding & Automation (~40%)
• Help design and document a scalable, automation-first onboarding flow for SMB clients
• Map current onboarding steps and identify where human touchpoints can be replaced or supported by automation
• Work with our Implementation and CS teams to test and iterate on new onboarding sequences
• Activation Materials (~35%)
• Create ready-to-use activation materials — email templates, campaign flows, how-to guides — that HR teams and employees can use to drive platform engagement
• Research activation benchmarks across industries and company sizes to define what “good” looks like
• Support the development of structured playbooks for CSCs to use across the customer lifecycle
• Support Function Scaling (~25%)
• Analyse inbound support patterns to identify recurring questions and avoidable requests
• Help build a self-service knowledge base and FAQ structure to reduce reactive load on the team
• Support the creation of clear escalation triggers and response frameworks
• This is not a shadowing role. You’ll own real workstreams from day one

Benefits

• We provide you with the hardware you need to work comfortably
• Daily healthy and vegetarian lunch at our office in the heart of Amsterdam
• Free and unlimited access to our mindfulness courses and psychologists

• Currently studying towards an HBO or WO degree, preferably in Business, Communication, Psychology, or a related field
• Proactive by default: you identify what needs doing and do it
• A structured, analytical mindset — you think in processes and spot what’s inefficient
• Comfortable working with tools like Notion, Google Workspace, or similar
• Clear communicator in both Dutch and English, written and spoken
• Available for 6–7 months from our Amsterdam office, starting as soon as possible