Customer Success Executive (Benelux Market)
Posted Updated
Description
- As a Customer Success Executive, you will manage a portfolio of BizAway clients in the BENELUX market, ensuring they are onboarded successfully, adopt the platform, renew contracts, and expand their usage
- Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities
- Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs
- Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn
- Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions
- Proactively identify and act on upsell opportunities to expand client usage and revenue
- Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business
- Proactively suggest actions and campaigns to improve the customer journey and enhance growth
Benefits
- Health Insurance
- Employee welfare
- Multicultural environment
- Remote work and flexibility
- Euity in the company
- You are comfortable working with CRM tools (Salesforce preferred) and client dashboards
- You are fluent in English and Dutch
- You have 1+ years of experience in B2B Account Management, Customer Success, or a client-facing role
- You are proactive, organized, and thrive in a fast-changing environment
- Experience in SaaS, Travel Tech, or fast-growing scale-ups
- You have strong communication skills and a client-first mindset
- Experience managing a large volume of B2B clients
- Additional language capabilities