Customer Success Engineer (United States)

• As our Customer Success Engineer, you’ll work directly with our customers to help them get real value from the platform. This isn’t a passive support role. You’ll be hands-on, digging into technical workflows, helping teams solve problems, and making sure Aikido becomes a core part of how they manage security
• You’ll sit at the intersection of product, engineering, and customers, helping teams go from “just signed” to fully up and running, while shaping how we improve the product based on real-world usage
• Work closely with customers post-sale to get them up and running quickly
• Help teams understand and navigate Aikido across code → cloud → runtime
• Debug issues, investigate workflows, and unblock customers when things don’t work as expected
• Run onboarding sessions and guide customers through initial setup and deployment
• Proactively identify risks and help customers get back on track
• Act as a trusted advisor to developers, security teams, and technical stakeholders
• Share product feedback and customer insights directly with our product and engineering teams
• High-impact position in a fast-growing company
• Fast growth of responsibility
• A company that sticks to its values in an open and informal atmosphere (see our culture page on the website for more details)

Benefits

• Remote-friendly
• Flexible working hours

• Fluent in English and Spanish
• Strong technical curiosity, you’re comfortable digging into workflows and figuring things out
• Proactive, ownership-driven, and comfortable operating in a fast-moving environment
• 3–7+ years in Customer Success, Technical Account Management, or similar roles
• Experience working with developers, security teams, or technical products
• Clear communicator who can explain technical concepts simply