Customer Success Engineer (United Kingdom)

• As our first Customer Success Engineer in the UK, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn
• Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face
• Engage with ‘accounts at risk’ to prevent churn
• Drive product adoption and maximize customer value
• Escalate complex issues
• Debug and resolve workflow issues
• Drive onboarding and deployment for new clients
• Deliver training sessions to customer teams
• Share customer insights with the product team

Benefits

• Remote-friendly
• Flexible working hours

• Medior/Senior profile with prior experience in customer success, technical account management, or a similar role
• Fluent in English
• Strong communication and proactive, with a “get stuff done”
• Tech-savvy, with the ability to debug and investigate technical workflows
• Comfortable working independently and managing multiple priorities
• Experience in AppSec is a must