Customer Success Engineer

• The Customer Success Engineer (CSE) is responsible for the successful use and adoption of the Selector platform within a customer’s environment by providing in-depth product knowledge, technical support, and implementation guidance
• CSE acts as a trusted advisor to help customers optimize their usage and reach desired outcomes throughout the customer lifecycle, from post-sales deployment to adoption stages
• The CSE will drive adoption by meeting weekly with customers to understand their current challenges around observability and then working closely with the Engineering team to outline the requirements necessary to meet the customer’s desired outcome
• Leveraging their networking and/or NPM APM tool background, the CSE will help work closely with the customer’s engineering and operations teams to help them comprehend how Selector will simplify their life
• Act as liaison between the customer and Selector to gather the customer’s goals and requirements
• The CSE will work with adjacent teams to break down customer gathered objectives into tasks that will be tracked to completion
• Knowledge of Jira, Confluence, and program management skills preferred
• Educate the customer on best practices of Selector platform
• This may include how other customers are leveraging the platform
• Assist in the creation of customer facing documentation that will be used for training and/or user guides
• Provide weekly health checks to ensure the customer’s environment is in a reliable and healthy state

Benefits

• Participate in Our Success - Selector offers competitive equity packages that allow employees to participate in the company’s success
• Healthcare - Along with comprehensive dental, vision, and health benefits, Selector employees also have optional participation in flexible spending and health savings account programs
• Flexibility - Taking time off keeps our team members fresh and engaged. We offer unlimited PTO in most geographies
• Retirement Benefits - Employees are eligible to participate in the company’s 401K and Roth 401K plans
• Insurance - Selector provides basic life insurance, an optional supplemental Life & AD&D insurance plan, and short and long-term disability benefits
• A Hybrid Work Environment - At Selector, our team members can combine in-office and remote work to meet their unique requirements. We also offer entirely remote positions

• Minimum of 5 years of experience in computer network support and/or network system/sales engineering
• Strong communication and customer service skills
• Experienced with designing SQL queries to extract, validate, and analyze data
• Experience working with Cisco, Juniper, or similar network equipment
• Working knowledge of networking protocols and cloud compute infrastructure
• Excellent problem-solving and troubleshooting skills
• Bachelor’s degree in Computer Science, Computer Engineering or related field is preferred or comparable work related experience