Customer Success Engineer (Robotics Software and Automation)

• As a Customer Success Engineer, you will partner closely with our customers to drive the end-to-end delivery of complex robotic automation systems. You will contribute to high-impact initiatives across the North America region, from architecting technical solutions to delivering first-of-a-kind production deployments and managing long-term lifecycle success
• By both enabling users to fully leverage Intrinsic’s product suite and co-developing software features for our customers, you will accelerate the strategic adoption of next-generation industrial automation in diverse and challenging production environments
• Partner closely with our customers and other Intrinsic team members to progress engagements against our shared goals
• Conceptualize new industrial robotic automation solutions and scope the path to deliver them into production
• Contribute to projects directly by designing, implementing, testing, and maintaining high-quality software based on Intrinsic’s product. Or enable our customers to progress them more independently, by guiding them to apply Intrinsic’s product effectively
• Ensure clarity and alignment around outcomes you own. Owning communication across internal and external stakeholders, with technical and non-technical backgrounds
• Be a bridge to the wider Intrinsic team to shape our product roadmap and address customer feedback

Benefits

• Employee assistance programs focused on mental health
• Medical, dental, and vision insurance for employees and dependents
• Workplace accommodations for physical or mental health concerns
• Access to mental health apps
• 401(k) and regional retirement plans
• Paid time off, including vacation, bereavement, jury duty, sick leave, parental leave, disability, and holidays
• Student loan reimbursement
• Competitive compensation package that includes base salary, an annual performance bonus target, and equity
• Hybrid work model that balances in-person collaboration and productivity with individual flexibility
• Back-up childcare
• Parental leave and baby bonding leave
• Fertility and growing family support
• Educational reimbursement
• Donation matching and time off to volunteer

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, or a related technical field, or equivalent practical experience
• A passion for being part of a forward deployed team that, together with functions like BD and Product, engages closely with our users every day
• Proven track record of delivering modern industrial automation solutions into production, with a demonstrated ability to navigate ambiguity, debug issues and drive results
• End-to-end understanding of industrial automation systems and the ability to guide customers to scalable solutions
• Professional fluency in English and a willingness to frequently travel domestically to support customer engagements in the North America region
• Proficiency in modern software development, specifically with C++ and/or Python in a professional environment
• Demonstrable experience in one or more of the following areas: industrial robot programming (e.g., Fanuc, KUKA, UR, ABB, Yaskawa), PLC programming (e.g., Beckhoff, Siemens), machine vision or industrial bus systems (especially EtherCAT), virtual commissioning and simulation
• Experience with cloud-native technologies and distributed systems, including Kubernetes, gRPC, Protobuf, Bazel, and real-time architectures
• Ability to build responsive, custom operator interfaces using modern web frameworks such as Angular
• Familiarity writing code that leverages ROS (2), its major frameworks and Gazebo
• Experience on multidisciplinary project teams to deploy robotic systems