Customer Success Engineer

• You’ll become a Pave product and compensation expert, and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave
• You’ll do this in partnership with the Account Management team, the Sales team, and the Product and Engineering teams to ensure our customers are successful
• Drive successful implementation projects for Pave’s compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes
• Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave’s platform to solve complex compensation challenges and establish scalable processes for their organizations
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave’s product evolution while wearing multiple hats in a fast-paced startup environment
• Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals
• Execute on the technical needs of the customer with integrations, data migration and configurations

Benefits

• Flexible Time Off: Take the time you need - we encourage our team to unplug with unlimited PTO
• Commute: Commuter pre-tax benefit accounts + employer contribution for full-time employees
• Compensation: Startup equity for full-time employees
• Team: Retreats, happy hours, and events for our team, friends, and family
• WFH Wednesday: A dedicated work from home day each week + additional flexibility by team!
• Tech: Choose your laptop and accessories of choice
• Wellness: Top tier health insurance along for full-time employees
• Food: All meals while working, plus snacks. We take our snacking seriously

• You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage
• You’re hungry to join a start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities
• You love working with customers over video call/email and customers love working with you
• You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks
• You have deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations
• You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious
• You’re comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage & “blocking” work
• You have 2+ years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company
• You push to understand the “why” behind customer asks and can find the solution that won’t just help solve a problem one time but will help circumvent future problems
• You have three main skills that are the pillars to being successful in this role with proven success: project management, customer-facing polish and technical acumen
• You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks