Customer Success Engineer (America)

• We’re launching Customer Success Engineering — a brand-new function at Sonar, built from Austin Tx. As a founding CSE, you’ll help write the playbook
• We are proactive technical advisors who own the health, maturity, and growth of a customer portfolio — with AI at the core of how we operate, keeping a pulse on every account so we focus our energy where it creates the most impact
• CSE is not support, not services, and not a sales overlay. It’s a strategic role for engineers who love technology and business impact in equal measure — and who want to redefine what customer success looks like
• Own a portfolio: be the trusted technical advisor for your accounts across the full journey — onboarding, adoption, health, value realization
• Act on signals: AI surfaces the risks and opportunities across your accounts; you take them from signal to outcome — accelerating growth, getting ahead of risk
• Level customers up: lead maturity assessments and outcome reviews that raise how customers build — and prove the impact
• Turn priorities into plans: understand each customer’s business priorities and translate them into clear technical plans — empowering them to get the most value from the platform
• Fuel the wider team: hand qualified expansion signals and renewal insight to Sales — clean handoffs, shared wins

Benefits

• 401K Plan: Sonar US matches up to 4% of gross salary
• 90% healthcare premium coverage for employees, 60% for dependents
• EAP (Employee Assistance Program) Health Savings Accounts (HSA, FSA, DCFSA). Supplemental coverage is offered by EE’s expense
• Life and disability insurances fully paid by Sonar. Sonar covers 100% of Telemedicine for FTE whom are covered by Sonar medical
• Pet Insurance
• Hospital Indemnity, Accident, Critical Illness
• Time Off: 25 PTO days plus additional days based on seniority and circumstances
• Commuting: Public transport reimbursement of 60% for annual subscription
• Free parking space
• Pension: Sonar UK contributes 50% of the total costs, which amounts to 5% of your gross salary for saving. Employees contribute the other 5%
• Flexibility to work from home 2 days a week on Wednesdays and Fridays
• Time Off: 28 PTO days, plus additional days based on seniority and circumstances
• Health Insurance: Sonar covers 100% of the employee premiums for medical, dental, and EAP (Employee Assistance Program) plans through BUPA
• Commuting: we will reimburse 60% towards the cost of an annual public transport pass

• Show founding-team energy: building a path for others to follow, taking ownership, acting before being asked, and staying steady while the map is still being drawn
• Bring hands-on experience in DevOps, software engineering, or platform roles: CI/CD pipelines, Git workflows, and how code quality and security fit into them
• Bring analytical firepower: spotting patterns, connecting dots across data sources, and turning them into recommendations people act on
• Be fluent in English; additional languages such as Spanish and Portuguese are desirable
• Above all: be energetic, coachable, and resilient — with integrity at the core and teamwork as the default. You won’t be joining a function; you’ll be creating one
• Carry a business brain: when AI flags a risk or an opportunity, you know what it means for the customer’s business — and you move on it, accelerating the upside and defusing the downside
• Bonus points: experience with SonarQube, SAST/AppSec tooling, or developer platforms; customer-facing experience (solutions engineering, consulting, support, customer success); Java or another modern language; comfort in Linux; hands-on with AI coding assistants or agentic development
• Communicate sharply: explaining complex things simply and assertively — to a developer or a VP, in a deep-dive or an executive review